Questions

Our platform is completely web and cloud based. Meaning, there are no software downloads or installations required to use our services or software. All of your data is securely stored in the cloud and is usable and accessible from any computer or device with internet access.

Every short link you create within the LookTiny platform automatically creates an associated QR code so we track links and QR codes together. Look for the QR Code button to view and download your associated QR code. All QR Codes contain your short link so all scans will point back to your short link and collect your scan statistics in real-time.

Domains names (or branded links) are an important option to consider. Yes, you can register your own domain name(s) and/or point your existing domain name(s) to our service with any of our plans. In addition, we also provide shared vanity URLs (i.e. - looktiny.net) which you can use without the need of a domain name, so the option is yours. The benefit of using your own domain name is that it makes our platform invisible to the end user as all they see is your domain name while our service still securely captures your link statistics. Branded domain names can also increase brand awareness and increase your click through rates. You can add and remove domain names to your account at anytime within your plan limits.

At this time, we do not offer sub-user accounts on our shared plans. However, we are looking to add this feature in the near future. If you are interested in sub-user accounts we do offer this option on our Enterprise accounts. Please contact us for additional information and a quote.

All of our plans offer full and robust link statistics and real-time reporting for each and every short link and QR code you generate. Every short link has a unique URL with full statistics and reporting for that link. Our platform allows you to download and export this data and also allows you to share the reporting link with anyone you choose quickly and easily.

Our platform has two Link Preview screens. First, you (or anyone) can preview any link created by adding a /+ (i.e. - ltiny.me/123/+) to the end of any short link. This will display all of the related short link details such as where it will redirect to and is meant to provide link transparency.

Next, on our Essentials (free) Plan, we may display a Link Preview page before redirecting visitors to the final destination. This page may contain limited ads to support our free service. In addition, this screen will notify visitors where the link will direct them to and provide any relevant and available link destination details for security and safety reasons. Typically, this screen is only displayed after your short link has exceeded 100 clicks.

Getting started is simple, free, and can be done in minutes. Head on over to our Features page to take a look at all our short link and QR code platform has to offer and click on the Register button to get started. You will automatically be subscribed to our Essentials (free) Plan. A valid email address must be provided and confirmed to activate your account for use.

Yes, our Essentials Plan is completely free and always will be. Our Essentials (free) Plan contains most of our platform features allowing you full access to jump right in and fully test drive our system. If you are just a casual or personal user, this is likely a good fit for you. If you are not sure where to start, we recommend registering for free and starting with our Essentials Plan and you can upgrade later at any time, if needed. You can upgrade or downgrade plans at any time and you can always come back to the Essentials plan, if needed.

Yes, you can change your plan at any time. Upon switching plans, we will upgrade your account immediately and you will have instant access to all the new plan features. If you downgrade plans, you will retain access to all your current plan features and benefits through the end of your billing cycle. There are no minimums, setup fees, cancellation fees, or term commitments.

We accept all major forms of credit cards securely via PayPal which includes Visa, Mastercard, Discover Card, and American Express. All payments are processed with maximum 256-bit SSL technology. We do not actually store your billing information, and we use a third-party vendor (PayPal) to process and store your credit card information.

All paid subscriptions are payable monthly and renew automatically on your monthly billing date. You can cancel, change, or update your subscription and/or payment information at any time via My Account. If you cancel a paid subscription, you will continue to receive all the features and benefits of your paid plan up until your billing date and then you will be automatically moved to our Essentials (free) plan.

No, at this time all of our subscriptions are on a monthly and recurring basis. We want to offer maximum flexibility to all of our customers on all of our plans and our monthly pricing is designed to reflect this. You may cancel or change your subscription at any time.

All paid subscriptions are paid in advance and are effective for your entire billing period (30 days) and are set to automatically renew. If you cancel your subscription or if you allow your subscription to expire, you'll lose access to all the subscription features, and we will downgrade your account to our Essentials (free) Plan once your subscription expires. There are never any minimums, setup fees, cancellation fees, or term commitments and you can resubscribe later at any time.